ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. May 21, a presentation, with more than slides, to be used in classes as part of the course “Critérios de Excelência da Gestão” (Excellence.

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The TQM Journal, 22 5 The contrast between performance and importance has allowed defining the major organizational aspects aiming at the company’s improvement. Harvard Business Review, 69 6 National quality and critrioe excellence awards: The TQM Magazine, 14 3 Meta-analysis of the relationship between quality management practices and firm performance — implications for quality management theory development.

Manual FNQ CriteriosExcelencia

Recuperado em 15 outubro dede http: Therefore the criteria were designed as parameters which should be used to put the Fundamentals of excellence into practice, as structured Items and Requirements which allows the key-concepts of Management Excellence to be easily understood.

Relationship between innovativeness, quality, growth, profitability, and market value. Segundo Martelanc et al. Todos os direitos reservados. Services on Demand Journal. Empirical test and validation. Quality awards – recognition or model?

Characteristics, benefits and shortcomings of four major quality awards. Siga os perfis da FNQ. Comparative analysis of national and exccelncia quality awards.


Siga os perfis da FNQ. No Brasil, existem poucos estudos sobre o tema. National Institute of Standards and Technology.

Quality management through a national quality award framework – The experience of a hospital in Brazil. No meio empresarial, tem-se o trabalho da empresa Serasa em parceria com o FNQ, feito em Journal of Industrial Teacher Educationv.

The research methodology was based critrjos a theoretical foundation, comparative analysis of the three main Excellence Awards in Management in Brazil, and on the critriod of the sample proposed in a knitted fabric textile industry.

The data acquired covered a period of time of ten years Recuperado em 4 de outubro dede http: Recognized as a technical authority in Management Excellence, FNQ vision is to become a World Class Reference Center of study, debate and knowledge dissemination on the theme. Dessa forma, o ano de reconhecimento foi identificado como o ano 0.

Quality Progress, 33 8 Journal of Operations Management, 24 6 Criteria for performance excellence.

This project aims to present a sample to support organizational management focusing on self-evaluation based on the criteria of the most important international and national excellence awards in management. An application case of fhq Brazilian National Quality Award.

FNQ – Management Excellence Model ®

Archives of Psychologyv. The sample proposed has allowed for a customized performance evaluation of the management system of the company used as the object of study, and the importance of the management excellence practices involved in the criteria. Academy of Management Journal, 44 1 No entanto, nesta pesquisa foram consideradas somente as empresas vencedoras do PNQ. Following the newest management paradigms, organizations are seen as living systems that belong to complex ecosystems with which they crittrios and on which they depend.


Using enablers of the EFQM model to manage institutions of higher education. FNQ – National Quality Foundation – is a non-governmental organization created in with the mission to disseminate the Fundamentals of Management Excellence.

The eleven Fundamentals of Excellence are principles and values that should be ezcelncia as part of a organizations culture, fnqq they should be practiced by business leaders and all-level professionals, as they are understood to be the basis of sustainable result-and-competitiveness-oriented management.

Quality awards and performance: Fna valor para o acionista. The objective of the sample was to allow for customized evaluations of performance regarding the management system as well as evaluations of the importance of management excellence practices to the company preconized by those awards. Comparing the Brazilian national quality award with some of the major prizes.